Sunday, April 8, 2012

Timing Is Everything

Forced to get out on the streets tonight in old school 2 dollar style I found myself on a double from Munchies420. One going to Rawlings and the other going to University House Apartments on nw 13th street. Now even tho I am the boss and I can tell drivers what needs to be done I am going to leave the decision of if you want to do this on deliveries up to you. Trust me I have delivered a ton of food to customers who live in dorms or apartments like University House when you have to call them so they can meet you downstairs. and I have found that this is the most efficient way to do this. In life it is the little things and the attention to detail that makes the difference. Timing is Everything. So when deciding how to deliver this or any double several things are always factored into my decision as to which order to drop them. Both Rawlings and UH are really close and coincidentally pretty much equidistant to the plaza so there was no clear cut reason to drop either one off first. In this instance, I ultimately chose to drop the Rawlings first and then hit up UH on my way home.

Alright,  A wise woman, Ms. Chokesondick, once said to Eric Cartman "Present them" when  Eric told her to "suck his balls." Not only is it about timing it is also about getting into the head of the dc ordering food from a restaurant located a short walk and a even shorter bike ride away from their dorm. Before I go over exactly what I said on the phone there is one other factor to account for. This particular run to Rawlings was actually 2 separate customers each paying with separate credit cards. Thus since there was 2 of them I called a little bit sooner than I would have normally called had there been just 1 factoring in that it would take an extra min or so for both of them to get their shit together and take the laborious pilgrimage down the stairs and to the bus stop. The goal is this: TIMING IS EVERYTHING much like when I staff the roads I always err on the side of caution to the customer. In the sense that If I have too many drivers then yes the customers are happy but the drivers are not. Conversely, I f I have not enough drivers then those drivers will make a lot of money but at the customers expense with late deliveries. Back to the dcees (and when I say dc I mean that in the nicest possible way of course) TIMING IS EVERYTHING  I take a lot of pride in serving my customers as best as I can. Therefore, I will over-staff drivers, sometimes to their chagrin and for lack of better term at their expense, to make sure the customers get served as fast as possible every time. Additionally. when meeting a customer my goal is to be pulling up to the designated meeting spot as they are arriving. I will also factor in a worst case scenario of me waiting on them not the other way around. If, on the rare event, that they happen to beat me to the spot I always say "Sorry to keep you waiting" and smile. The joke is that they were waiting on me for no more than 30 seconds :)

FISRT OF ALL Depending upon what time of day it is YOU should put the phone numbers of the dcees in your phone at different times. During the day there will be traffic thus you will have some down time to enter in the numbers waiting at a red light. However, at night the streets are clear and you usually keep moving the whole time OR SHOULD BE if u choose the correct route, and these numbers should be entered in in the parking lot. Also note since I was calling 2 separate phones on this double I entered the UH one first so that the Rawlings on would be on top when on the road.

The Mind of the dc. Factoring in 2 of them I called the Rawlings customers at bit sooner in this case as I was turning onto Union from Buckman facing Newell. HERE IS WHAT I SAID VERBATIM:  "Hey this is Drew from Gainesville2go did you order Munchies? ...Cool I'm pulling up to the bus stop in about a min. Is that cool?... Thanks!
Looking back I was a bit rusty and I ended up waiting on them for over a min (no big deal) and upon arrival I did apologize if it was a bit late cause I did after all anticipate a day off today (Easter) and was only delivering this cause Munchies plays by it's own rules. God bless them. I got a 3 tip from one 2 from the other. Total sweethearts. God bless them. They may have starved to death tonight if it wasn't for me and my 2000 calories  of peeing brown ass water in the morning hot bag of love. WHICH o btw was heavier than the UH order and was placed in the bottom of my hot bag so as not to crush the other even tho Rawlings was my first drop. Them witnessing me pull their particular bag of brown ass water in the morning bag out of my hot bag (amateur drivers don't use them) had to have factored into their tip or should have. Please also note as I was apologizing for our "late" delivery I handed them a tri-fold that further explains how we deliver more than just Munchies and oh btw "we know how to get to your house faster than you do."

NEXT Stop UH. Sure I could have turned right down Inner and then left onto 13th to nw 7th ave but there is a 100% chance of me waiting at both the light on Inner/13th and the one at Univ/13th and maybe one or 2 more along the way even at night. Thus I went back the way I came thru campus. Rather than wait at the light on Buckman I turned right onto Univer then left on 16th by Chipotle to nw 5thave. The light was green at the light by the Gate but normally I would turn onto 13th terr by Geo's house to avoid it. I called him as I was turning onto 13th and knew to ask "Garage or Leasing Office." This drop was flawless, he was walking out as I was pulling up and I was gone faster than I was there. Meanwhile, there was a California Chicken Grill driver still waiting on his custy, like an asshole, and probably was until I was already halfway home. Round-trip I was gone from my house less than a half hour returning $15 dollars richer and was back to spooning with Reggie in no time. The UH sweetheart tipped $5! Only problem was it took me less than half that time to spend my $15 on crack and even less than half of that time to smoke it. But Hey, everyone knows that no one can run the streets faster than a crackhead!

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